What is the payment method?
Needle & Thread accepts Visa, MasterCard, Amazon, and PayPal.
How do I know if Needle & Thread has received my order?
Needle & Thread will send you an order confirmation email within 24 hours of receiving your order. This will be sent to the email that you provide them during the checkout process.
Do you ship to PO addresses?
Needle & Thread are unable to deliver to PO Box addresses. They can only deliver to your permanent residential address or your place of work. If you choose to have your order delivered to you at your place of work, please ensure that there will be someone available to take receipt of the goods and sign for the parcel.
How do I apply for a role at Needle & Thread?
Needle & Thread are always seeking dynamic individuals to join their London HQ. If you are interested in finding out about their current opportunities at Needle & Thread, please send your CV accompanied by a covering letter to [email protected]
Where do you deliver?
Needle & Thread delivers worldwide.
What is your return policy?
At Needle & Thread, they continually strive to offer the best service possible to their customers shopping online with them. However, in the unlikely event that you’re not entirely satisfied with your purchase from them, you can return your item/s for a refund within 30 days of ordering. Your purchase(s) must be returned in the original packaging, in a saleable condition with all labels and tags attached. Upon return, all items are inspected by our customer services team before your refund is processed. They do not offer exchanges on their products.
Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means that is must be clean (no deodorant, perfume or make-up stains), unworn and unwashed. Items returned to them in a non-sellable condition, will not be refunded and will be sent back to you. Please ensure you follow the correct process for either UK, US or International returns.