What is the payment method?
Neo Direct accepts VISA, Mastercard, American Express, Maestro, Klarna and PayPal.
How long will delivery take?
Delivery may take up to 2-10 working days.
How can I track my order?
* Neo Direct will notify you by email when your order is dispatched
* You will then receive an email with tracking details directly from the nominated courier when your item(s) are out for delivery.
* To track your order enter the tracking number provided by the courier into the couriers tracking form on their website.
I have ordered multiple items. Will they arrive together?
* Your items may arrive on different days or from different couriers but you will not be charged any additional delivery fees.
* Larger items such as furniture may also be delivered separately due to the size of the boxes.
How long will it take to receive a refund?
Neo Direct will refund you within 30 days of receiving the returned item.
What if the item is damaged or faulty?
All items receive a 12-month guarantee if your item is faulty and it is not related to misuse Neo Direct will repair or replace the damaged item and cover the courier costs associated to sending the item back.
How long do I have to return an item?
You must return the item(s) within 30 days (from the date of dispatch of the product to you).