What payment methods do you accept?
Newmarket Holidays accepts all of the major Credit/Debit Cards.
Why are there no airline tickets included with my final Travel details?
Many airlines now operate a ticketless system, and so your final travel details will include an Electronic Ticket (E-ticket) number. Simply take your final travel details with you when you check-in, and show this number to the check-in clerk. One number will cover your whole party on the outbound and inbound flight with the same airline.
Do you need travel insurance?
Yes, it is a condition of booking that all people travelling overseas with them have suitable travel insurance. Newmarket Holidays offers insurance at a competitive price, so please call Newmarket Holidays for more details.
What should I do if I have a problem printing my boarding passes?
As a Group Tour Operator, they often book several different passengers onto a flight in one group reservation. When checking in for your flight, you may notice that other passengers have not filled in their advance passenger information (API). This may result in a delay in printing your own boarding passes. Please be assured that we monitor this situation constantly and that boarding passes will be available to all passengers in advance of their departure date.
What do if I need to cancel my booking?
Contact them by telephone or email them at [email protected]
immediately. They will ask a number of security questions when you call, to ensure that your cancellation is genuine, so please have all your booking details to hand. Cancellation charges will apply as detailed in our Terms and Conditions of Booking.