How long do I need to check-in before my flight?
If you are taking a short-haul holiday you will need to check-in at least 2 hours before departure. For a long haul holiday, you will need to check-in at least 3 hours before departure. Please note: in times of heightened security you may need to check in early, please check with them or your airline nearer the time if you are in doubt.
How long must I have left on my passport?
For all of their destinations, you must have a minimum of 6 months left valid on your passport after your planned return travel date.
How and when do I pay for my holiday?
A deposit will need to be paid at the time of booking, this is usually £250pp plus any insurance premiums, however, may sometimes be higher depending on the holiday being booked. The deposit applies to adults and children. A deposit will only be taken providing you are making the booking more than 10 weeks before departure. If you are within 10 weeks of travel then a full balance payment will be payable. You can pay by cheque, debit and credit cards. There is no charge for Debit or Credit Cards payments. Full details are contained within their Terms and Conditions.
How do I pay the balance of my holiday?
Balance Payments can now be submitted online by accessing the “My Bookings” section of your account on their website. Pay the balance of my holiday now.
When will I receive my tickets?
Tickets are usually issued 10 days before departure and will be sent out by post to the ‘lead passenger’ on the booking. However, if you are making a ‘Late booking’ (usually within 10 days of departure), someone from their ticketing department will call you to provide you with your ticket information. In this case, sometimes tickets are sent out, e-tickets are issued, or tickets will need to be collected at the airport. If you have a ticketing inquiry, then please call their ticketing department on 0843 224 0069. POSTAL DISRUPTION UPDATE: Please be aware that they strive to avoid any impact caused by postal strikes/delays. However in all cases, if you do not receive your ticket package you will still be able to travel. If you have not received your ticket package by three or four days prior to departure please contact them (either by phone or email) and we will give you the information you need. Most flights are either ticketed “Electronically” or “Ticketless”; in both these cases the procedure is very simple. On the rare occasions where a flight requires a paper ticket, it is very simple for us to arrange for the ticket to be available at the airport.