What is the payment method?
Newvaping accepts all major debit & credit card.
How long will a 10ml bottle of e-liquid last?
Everyone is different so your mileage may vary! Some people like to vape away all day while other people like to stick to their designated ‘vaping’ breaks. As a rough guide, an average 20 a day smoker of traditional cigarettes gets through a 10ml bottle every 10 days or so.
How often do I need to replace my clearomizer?
“How often do you use it?” On average, a clearomizer lasts 1-3 weeks. However, many people use the same clearomizer for months without a problem. You’ll know when to change it because it will start to taste a little burnt and/or will stop producing vapour.
How can I exchange items?
Please head to their returns portal for more information about exchanges and returns.
How returns and exchanges work?
Newvaping return policy lasts 28 days from the date of delivery. Defective device claims beyond 28 days of delivery need to go directly through the device manufacturer’s warranty service. File a Help Request through their Customer Support Portal when filing your request, please fill out the necessary information that is requested in the Help Request Ticket Form.
You will need:
*Your Full Name
*Order Number
*Date of Purchase (NOT Date of Delivery)
*Reasons - DESCRIBE THE ITEM’S DEFECT
*Your Mailing Address
*Type of Exchange- ie: (Defective Item, DOA, Wrong Item, or Buyer’s Remorse)
*Exchange Type Request - ie: I would like the same item exchanged or if you’d like credit towards an alternate item or Refund if your product qualifies for buyer’s remorse.
*Please note that you may be asked to provide a photo or video proof of the item’s defect. This typically applies to major visual defects or other extenuating circumstances. It is not a common practice but please know that they may ask for this at any time and have the right to do so
