Newvaping return policy lasts 28 days from the date of delivery. Defective device claims beyond 28 days of delivery need to go directly through the device manufacturer's warranty service. File a Help Request through their Customer Support Portal when filing your request, please fill out the necessary information that is requested in the Help Request Ticket Form.
You will need:
*Your Full Name
*Order Number
*Date of Purchase (NOT Date of Delivery)
*Reasons - DESCRIBE THE ITEM'S DEFECT
*Your Mailing Address
*Type of Exchange- ie: (Defective Item, DOA, Wrong Item, or Buyer's Remorse)
*Exchange Type Request - ie: I would like the same item exchanged or if you'd like credit towards an alternate item or Refund if your product qualifies for buyer's remorse.
*Please note that you may be asked to provide a photo or video proof of the item's defect. This typically applies to major visual defects or other extenuating circumstances. It is not a common practice but please know that they may ask for this at any time and have the right to do so