What are the Perch & Parrow payment methods?
Perch & Parrow accepts Credit/Debit Card and PayPal.
Where does the Perch & Parrow ships?
Perch & Parrow ships only in the United Kingdom.
How do I make sure that the sofa will fit in my home?
Measure, If it doesn’t fit, They're going to have issues. They've designed a measuring guide to help you get it right. Please ensure you measure up as they do not offer refunds if you have failed to ensure your items will fit.
How long will my delivery take?
Their bespoke sofas, armchairs, and beds are upholstered especially for you, so they will take 3-5 weeks to arrive. Other large items such as dining tables, chests, bedroom furniture, and large mirrors will be dispatched within 14 days. Small items such as single chairs or stools, lamps, cushions, and side tables are dispatched within 3-5 working days.
What is the process for booking returns?
To return an item within your 14 days no quibble returns guarantee please email their customer service team at customerservice@perchandparrow.com.
How long will the refund on a return take?
Your refund should appear on your statement within 5-7 working days of Perch & Parrow collecting the item from you. Please note that transaction times are dictated by the card issuers and are outside of their control.
How is my refund paid?
Refunds will only be credited onto the original credit/debit card or PayPal account that was used to pay for the item(s).
