What payment methods do you accept?
PicStop accepts VISA, Mastercard, Maestro, American Express, and PayPal.
When will my order dispatch?
PicStop aims to dispatch all orders on the day of order, regardless of the time of ordering during the working day. Goods can be sent to your registered credit card address or alternatively to another address providing all details are confirmed. Please note that PicStop reserves the right to change the delivery method or carrier without prior notice to equal or superior service.
Do you deliver to Parcel Motel?
They do deliver to Parcel Motel, your order will be tracked and signature by Parcel Motel will confirm delivery. They reserve the right not to ship to Parcel Motel at their discretion.
How do I return an item?
Please contact them by email and make the request to return an item. Do not use the address found on the contact page to return your items, please wait until your return request has been approved and you have received a specific address to return the goods. Follow the returns procedure outlined here: https://www.picstop.co.uk/returns-policy.html. They advise that valuable goods are Insured, sent on a “signed for” service (refunded on faulty products). Lower value goods - request a proof of posting from your carrier.
What do I do if my product is faulty?
If you suspect that your product may be faulty please contact them and report the issue. In some instances, they may be able to resolve the issue remotely for you with a few questions, if that was not possible they would offer you their Freepost returns details. Please ensure you let them know within 30 days of receipt and you will be entitled to a replacement or a full refund after this period faults will be dealt with in line with the terms of the warranty provided by the manufacturer, as advertised at the time of ordering on the product page.
They advise that valuable goods are Insured, sent on a “signed for” service (refunded on faulty products). Lower value goods - request a proof of posting from your carrier.