What payment methods do you accept?
Plastic Box Shop accepts VISA, Mastercard, Maestro and PayPal.
How long will I have to wait before my order is delivered?
Plastic Box Shop always aims to dispatch your goods either the same day you ordered or the following working day. In most cases they use 24-hour couriers, so your boxes should be with you within 1 -2 working days. If your items are being delivered to anywhere other than England, Wales and Southern Scotland then it can take longer for these to get there.
Can I change my delivery address?
Delivery addresses can be changed prior to delivery. However, if the parcels have already left them there may be an additional charge to change this if it means re-routing the parcels. They would advise you of any additional fees before re-routing the parcels.
Can I request that my parcel be left somewhere safe if I am not in?
It is better if someone can be in to receive the delivery, but they do realise this is not always possible. Plastic Box Shop use DPD for most of their deliveries. They will contact you with a 1-hour delivery slot. If you are not going to be in, the communication from them includes a link to nominate a safe place or re-arrange a better day for delivery. Please be aware that the driver may not leave the items where requested if he does not deem that place to be safe. The customer accepts responsibility if the parcel goes missing after being left in a nominated safe place.
What is your return policy?
You have 14 days from the day after you receive the goods to notify them of a change of mind. You then have 14 days in which to either send the goods back to them or for them to collect and return back to their warehouse. They then have 14 days in which to refund you. Please refer to their terms and conditions and associated deductions (particularly, but not exclusively, clauses 9.4 - 9.6) for more information.
The returns procedure;
- Complete the returns form.
- If you are sending the goods back via your own means - they will email you with a copy of your order - simply print, tick which items are coming back and include this in with the parcel.
- If you are asking us to arrange a collection - they will email and let you know you we have arranged this. They will attach a copy of your order. Simply print, tick what you are returning and enclose this in with the parcel.
- Return the items in their original condition, including packaging (if possible) and obtain proof of return from the carrier, if returning them yourself. If you do not have the original packaging you will have to take precautions to protect the items during transit. They reserve the right to charge if something gets damaged due to it not being packaged properly. See Terms and Conditions for more details.
- Plastic Box Shop will then either arrange the collection or wait for your items to be returned to their warehouse.
- Refunds will be processed within 14 days of receiving the item back at our warehouse.
