Every parcel sent out from them should include a Returns Form. If you wish to return an item for any reason, please do so within 28 days of purchase. Please fill in the form with as much detail as you can and ensure all returns are sent back in their original box and condition. This allows them to process any returns as quickly as possible. You can return an item to them, via the method of your choice but for peace of mind, they advise that all returns are returned to them via a tracking postal or courier service.