What payment methods do you accept?
Railcard accepts all major Debit & Credit Card.
Can I buy a Railcard at a rail station?
Yes. You can buy a 1-year Railcard over the counter at all staffed National Rail stations.
How do I purchase or renew my Railcard online?
Simply select “Buy Family & Friends Railcard now” and follow the onscreen instructions. Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).
Your new Railcard will be despatched within one working day by First Class post. Please allow five working days for delivery. You will have the option of paying for Special Delivery which will guarantee that your Railcard is delivered by the following morning providing that your order is made before 1600hrs on the date of purchase, but your Railcard cannot be collected from a rail station. You will not be able to travel on discounted tickets until you have your Railcard – you cannot use the printed confirmation of the sale.
How can I renew my 1-year Railcard up to a 3-year Railcard?
Log into your account as an Existing User and chose to renew your expiring 1-year Railcard, Once you have completed this you will be shown a Review screen. Click on the Edit button in “2. Railcard Details and Promotional Codes” and change the type to a 3-year Railcard.
I have a promotion code to use towards the cost of my Railcard – it is not working. What can I do?
Please check that you have read each character of the code correctly. We do try to use codes that are easy to read, but occasionally applicants might confuse,
* The letter “I” with the number “1”
* The letter “O” with the number “0”(zero)
* The letter “S” with the number “5”.
* If any of these characters appear in your code please try their alternatives. If this does not work please call them on 0345 3000 250 and they will be able to check the status of the code you have.