This refund policy only applies to products sold and fulfilled via the website, for their store refund policy please contact the store directly. They aim to process returns on the same working day but please allow up to 7-10 days for this to be processed. Please note special orders, including items that have been personalized, engraved, adjusted, or resized are nonreturnable and therefore not covered under their standard returns policy. Their promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect, or misuse. This does not affect your statutory rights.