What is the deposit and when is the balance due?
Deposits vary depending on the holiday; either ask your customer representative over the phone or check the deposit amount when booking online.
When will I receive my travel documents?
You will receive your tickets giving your exact pickup and return time and place 7 days before travel.
What is the cancellation policy?
You may cancel your hotel break at any time, but if you do so you will have to pay the cancellation charges based on a scale. These charges are to compensate them for the risk of not being able to re-sell your accommodation. When you cancel you must inform them or your travel agent in writing and your cancellation only takes effect from the date they or your travel agent receive your notice in writing, signed by the person who made the booking, together with any travel tickets or vouchers they may already have sent to you. Please note that if only part of a booking is cancelled this may mean that the accommodation booked will be under-occupied and may result in the remaining guests having to pay any applicable supplements, e.g. changing a twin room to a single.
What if my tour is cancelled?
If they have had to cancel your tour they will let you know as soon as possible, offering an alternative departure or holiday. A full refund will be given if alternative arrangements are not suitable.
Can I pay my balance online?
Yes, just go to www.shearings.com/book/view to pay your balance online.
Why do you charge to pick up locally?
Their coach holidays are priced from their interchange facilities as it is possible to make your own way to the interchange as well as travelling by local feeder coaches. Regional pick up points carry a small charge, this is usually £2.50 per person, each way. More remote pickup points cost more, either £5 or £7.50 per person, each way.