What is the The Container Store payment method?
The Container Store accepts VISA, Mastercard, American Express and Discover Card.
How do I cancel an order?
If you need to cancel an order, or part of an order, please call them at 1-888-CONTAIN (266-8246), Monday through Saturday, 9 AM – 6 PM and Sunday, 9 AM – 6 PM Central Time.
How can I order by phone?
The Container Store are available to take your call Monday through Saturday, 9 AM – 6 PM and Sunday, 9 AM – 6 PM Central Time. Please don’t hesitate to call them with any questions at 1-888-CONTAIN (266-8246).
What is the return policy?
If the products you purchased don’t meet your expectations, please return to them for another solution or for a refund.
However, a return for another solution or a refund will not be offered for products that have been successfully utilized and enjoyed for an extended period of time. For example, moving and/or no longer having a need for the product will not qualify.
Returns without a receipt or with an original receipt after 120 days of the date of purchase will receive a Merchandise Credit card for either the lowest retail price of the product(s) within the last 90 days or the actual purchase price from the original receipt.
Your name, address, phone number and a valid photo ID will be required to process returns without a receipt (in CA – name and a valid photo ID will be required).
Returns can be made at any store. There are no shipping or restocking fees if you make an in-store return.
Returns may also be shipped to 500 Freeport Parkway, Suite 100, Coppell, Texas 75019 (shipping fees apply).
Please call them toll-free at 888-CONTAIN (266-8246) if you have further questions.
What is your Exchange/Refund Policy?
When accompanied by your original receipt within 120 days of the date of your purchase, they will be happy to exchange your returned merchandise for another solution or issue a refund.