They want you to be happy with your order and offer a 30 days return period on all our products. If you’re not totally satisfied with your order or have changed your mind, please return the unopened product(s) to them within 30 days of receipt and they will refund you at the price you paid for your product(s). Please note they will not refund any postage charges that you may have paid on the original order.
For reasons of hygiene and safety, they cannot refund or exchange any cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty, damaged, unsatisfactory quality or incorrect item received.
You can return items to us FREE of charge, please contact customer service and they will provide you with a pre-paid myHermes return label.