While every effort will be made to meet shopper's demands, cancellations or variations may be necessary as a result of Acts of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond their control. If the product is returned in the condition it was supplied with any tags or stickers intact then a full refund or exchange will be provided. No refund or no exchange if the product has a tag or sticker that has been removed. They will refund or exchange if the item is defective. The unwanted products must be returned by recorded delivery first class to their standard address. As long as the products have not reached their destination, they remain your entire responsibility. In the case of a defective product, the cost of returning the product would be refunded. Unless the goods supplied are found to be faulty by an independent assessor they will not cover the cost of replacing previously installed floor coverings or any other consequential losses. Returns and refunds can take up to 14 days to process from receipt of goods.
