What payment method do you accept?
The Underfloor Heating Store accepts all major debit & credit card.
Where do you deliver?
The Underfloor Heating Store delivers to all over in Europe.
When will I get my refund?
While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Acts of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond their control. If the product is returned in the condition it was supplied with any tags or stickers intact then a full refund or exchange will be provided. No refund or no exchange if the product has a tag or sticker that has been removed. They will refund or exchange if the item is defective. The unwanted products must be returned by recorded delivery first class to our standard address. As long as the products have not reached their destination, they remain your entire responsibility. In the case of a defective product, the cost of returning the product would be refunded. Unless the goods supplied are found to be faulty by an independent assessor we will not cover the cost of replacing previously installed floor coverings or any other consequential losses. Returns and refunds can take up to 14 days to process from receipt of goods.
What if I receive damaged items?
Any damages or shortages must be reported to us within 48 hours of signing for your delivery, they will not accept responsibility for any missing or damaged products after this time.
What is your return policy?
They cannot accept any returned Tile Adhesive or Self Levelling Compounds/Grouts whatsoever as these materials must be stored in a controlled environment and are considered perishable goods. They cannot accept the return of any bespoke items that they sell, such as their wet room shower screens or Lustrolite wall panels as they are made to your specification. Once the product has been received we cannot take any responsibility for the storage of these products.
All returned mats/cables must be in the original condition on return (i.e.; not unrolled or cut in any way) If an item is returned to them and found to have been used in any way, they cannot take any responsibility for this product, and there will be a charge applied for the return of the goods.