What is the payment method?
TJ Hughes accepts VISA, Mastercard, Maestro and PayPal.
How long will I wait for delivery?
TJ Hughes endeavour to deliver your order within 7 days, some larger items i.e. furniture may take longer. Please view their delivery information page for further details.
How do I track my order?
You can track your orders by logging in to “My Account” and clicking on “My Order History”. In this section, you will be able to see all of your orders and track the status of any of your open orders.
If your item is tracked as delivered and you haven’t received it, check for a delivery card from TJ Hughes courier first as they may have left the items with a neighbour. If you still don’t have your order please contact their Customer Service team using their “Contact Us” page.
Can I change my order?
Once you have placed your order, unfortunately, TJ Hughes is not able to make any changes. This is because their team process orders very quickly to ensure that they hit their delivery times. Unfortunately, this doesn’t leave any opportunity for orders to be changed.
Can I cancel my order?
Once you have placed your order the process of confirming you order and charging you is very quick. Unfortunately, TJ Hughes are very rarely able to intervene with this process, however, they do have a quick and easy returns process, please see our returns information page.
What do I do if there is a problem with my order?
If there is a problem with your order please contact TJ Hughes team using their Contact Us page.
How long will my refund take to process?
Once TJ Hughes have received and checked your return in their warehouse they will process your refund. Processing a refund with your bank usually can take 7-10 working days.
How do I return my order?
To arrange a return please use the Contact Us section on the website. Please detail the order number, name and address including postcode and the reason for the return.