They hope you’ll never need to return anything to them. But if you do, they want to make the process quick and easy with their 30-day money-back guarantee – so you can exchange or refund your purchase with confidence.
To make your returns or exchange process as smooth as possible, just follow these simple steps (your statutory rights are not affected):
Take your unwanted, unused item to your nearest Toolstation store in its original packaging.
Bring your receipt, invoice or order reference number with you.
Their staff will check the item and confirm it was purchased within the last 30 days.
An exchange can then be made, or a refund issued against the original method of payment.
Remember that some items are excluded from our 30-day unwanted items return policy. These include goods that are cut, mixed or made to your requirements, boilers and boiler parts, used macerators, toilets, dirty water pumps and petrol products.
For used petrol products, please contact the supplier directly – check their Supplier Helplines page for contact details.