What are Totally Wicked payment methods?
Totally Wicked accepts all of the major Credit and Debit Cards.
Where do you deliver?
Totally Wicked delivers to most of the countries which are enabled during the checkout process.
Can I change my delivery address?
If you need to change your delivery address, please contact them within 30 minutes of placing your order. If the order is placed on a weekend, there is a chance it will already have been despatched before they reach your message, so please try calling on 01254 692244.
My parcel hasn’t arrived, what can I do?
If you are in the UK and haven’t chosen Special Delivery, then please allow up to 10 working days for your parcel to arrive, for Europe and the rest of the world please allow up to 30 working days. If this time has passed then please contact their customer service team on 01254 692244 who will be happy to help.
Can I cancel my order?
Potentially yes, if you need to cancel your order please contact them within 30 minutes of placing your order. If you place your order over the weekend, it’s likely that your order will have been despatched before they are able to cancel it, however, they can help you arrange a return.
What is Totally Wicked return policy?
If you are not satisfied with your order then you can return it within 28 working days.
What is Totally Wicked cancellation policy?
If your order has not yet been shipped, they are happy to cancel this for you. To enable Totally Wicked to do this, please contact them by telephone immediately.
When will my refund be processed?
Once your order has been received at Head Office, Totally Wicked will issue the appropriate refund. Totally Wicked aim to do this within 48 hours of receipt, however during busy periods this can sometimes take longer.