TRM Pet Discount Code 2025

TRM Pet accepts VISA, Mastercard, American Express, Maestro, and PayPal.

They currently do not deliver outside of the United Kingdom.

When you make a purchase on this website, you have the right, save for the exceptions referred to below, to cancel the purchase without the need to give themany a reason within 14 days of your order delivery date. Provided that the terms of this policy have been complied with Equine Products UK LTD agrees to reimburse you the purchase price you paid for the goods within 30 days of notification of cancellation. In order to make such a cancellation you must fill out their returns request form within 14 days of your order delivery date by completing the returns form. You must also return the goods to themimmediately, unused, in their original packaging, and with the original order confirmation. You are solely responsible for the cost of returning the goods to them, and for ensuring that the full and correct postage is paid. You are also responsible for the risk of any loss or damage of the goods upon receipt of delivery of the goods by you and while in transit to them. They cannot accept responsibility for goods lost in transit and you are strongly recommended to obtain proof of posting when returning goods. Title and risk to the goods shall pass back to them when received by them.

In addition to the right of cancellation set out above for goods ordered on this website they will provide you with a refund or exchange provided that the following conditions are adhered to: The goods are unused; The goods are returned within their original packaging; The return is made within 30 days of the date of purchase of the goods; and The goods are accompanied by the original order confirmation. You’ve completed the returns request form and received confirmation from them.

The shipping cost for the return of goods will be borne by you. Allow 30 business days for us to process your return when received by us. You are responsible for the risk of any loss or damage of goods upon receipt of delivery of the goods by you and while they are in transit to us. We cannot accept responsibility for goods lost in transit and we strongly recommend that you obtain proof of posting when returning goods. Title and risk to goods shall pass back to us when received by us. We cannot accept or refund goods purchased anywhere other than on this website.

When the goods are received by us they shall be assessed by their sales Department. If the sales Department determines that the goods are defective such that you are entitled to a refund under law we shall offer you a refund, repair or replacement in respect of them. In the event that the sales Department determines that the good(s) are not defective you shall be notified accordingly and the return of the good(s) to you shall be arranged, the cost of such return shall be borne by you.

Goods shall not be considered defective if the alleged defect arose due to:

The customer failing to follow Equine Products UK LTD’s oral or written instructions as to the storage, use, cleaning, and/or maintenance of the goods; The customer altering or repairing the goods without their prior written consent; Fair wear and tear, wilful damage, negligence, or abnormal use or storage of the goods.