What are the payment methods for Tru Diamonds?
Tru Diamonds accept payments through all major Credit/Debir Cards and PayPal.
Where does Tru Diamonds ship?
Tru Diamonds provides Worldwide shipping.
How long it will take to deliver?
Although Tru Diamonds attempts to provide the fastest possible service and have your beautiful jewellery delivered within 5 days, all Tru-Diamonds™ jewellery pieces are handmade, so if the item you have ordered is not in stock please allow up to 21 days for delivery.
How to track my order?
If you registered on their website and have ordered online. You can log in and track the status of your order in your My Account section. Alternatively, call the customer service centre on 0333 043 5000.
What do I do if an item is faulty when it’s delivered?
Return it to them at Tru-Processing Centre, PO Box 90, Porth, Wales, CF40 9BL, the United Kingdom with a covering explanatory letter. They will then arrange to either credit you or replace the goods, whichever you prefer.
What do I do if there’s any other problem with my order?
If you have any problems with an order, let them know and they will advise you exactly what steps they’re going to take to rectify the problem. Write to them at Tru-Processing Centre, PO Box 90, Porth, Wales, CF40 9BL, United Kingdom. Alternatively, you may contact them by telephone on 0333 043 5000.