WHAT PAYMENT METHODS DO YOU ACCEPT?
T.U.K. accepts VISA, MasterCard & Maestro. They also accept payments made through PayPal.
IS SALES TAX (VAT) INCLUDED IN THE PRICE?
Their prices for orders shipped within the European Union include VAT where applicable. Orders shipped to countries outside the EU are not charged sales tax but may be subject to local sales taxes and import duty at the point of delivery. Please be aware that we are not responsible for any further sales taxes or import duties incurred.
CAN I RETURN OR EXCHANGE MY ORDER?
If you find that you’d like to return/exchange your order for whatever reason, you have up to 21 days to send it back to them. You can find their full Returns Procedure here. T.U.K. reserves the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. They also withhold the right to deduct a $6.27 fee from any refund if the original box is damaged (tape/labels and stickers included). This does not affect your statutory rights. UK and Northern Ireland addresses - you can take advantage of our free returns service to send your order back for a refund or exchange. As long as the return is smaller than 61cm (L) x 46cm (W) x 46cm (D), you can generate your free returns label here.
YOU’VE MADE A MISTAKE WHEN SENDING MY ORDER, WHAT DO I DO?
They do apologize for any shipping errors, they are human after all. Please contact their support team at [email protected]
or 03333 058 789 and they will be happy to correct their mistake.