What methods of payment do you accept?
Where The Trade Buys accepts Visa, American Express, Mastercard, and Discover.
How do I change my order?
To change your order, please speak with one of their Live Chat team or call them on 0330 333 2233 quoting your order number.
Please note that because of their high-speed turnaround, your items will be printed soon after you place the initial order, however, they will always do their best to change the order as late as possible.
How do I cancel my order?
You may cancel your order at any time before it is printed by contacting Live Chat or calling 0330 333 2233 If the goods have not been dispatched and they have sufficient time to prevent dispatch, they will not process, and a refund can be requested. Please note that because of their high-speed turnaround, orders are printed very quickly, and should the goods have been printed and despatched a refund will not be possible.
How do I track my order?
You will be sent a tracking number by email when the order is dispatched. The email will include a link to the tracking area on UPS or DPD’s website.
What if I’m not satisfied with my order?
Please call 0330 333 2233 and ask to speak with one of their customer services team. Remember to have your order number to hand. Their customer services team may ask for pictures to get a better understanding of the issue.
If you are unable to call or it is out of hours, then please use their contact form located on the “Speak To Us” page with as much detail as possible.
What are your delivery charges?
There are none, they are completely FREE within mainland UK and Northern Ireland
They offer FREE next working day delivery, this can take place anytime between 7 am - 9 pm.
They also offer Saturday deliveries and also pre-noon deliveries which are chargeable.
* Pre 10.30 am (Weekdays) - £15
* Pre 12.00 pm (Weekdays) - £10
* Pre 10.30 am (Saturday) - £25
* Pre 12.00 pm (Saturday) - £20
* Northern Ireland via DPD - Free (Standard Next Day)
* The rest of Ireland via UPS - £12.60 (Additional 2-Day Service)
For any address outside the UK please contact customer service on 0330 333 22 33.