How do I return an incorrect or faulty item?
If you suspect your item is faulty or incorrect, please contact them with your full order details and details of the fault or item you have received incorrectly. They will then be able to advise you further. Except where the goods you return are faulty or damaged, you are responsible for the cost of returning the goods to them. For full details please visit their Returns Information page.
How long do I have to return an order?
You have 14 days to notify them of your intention to return your item and another 14 days to return the item from when you receive your order. However, they understand that at particular times, such as Christmas, you may need a little longer. To help their customers during these periods, they offer an extended returns period. For full details please visit their returns information page.
Can I cancel an order after I have made it?
They cannot cancel an order once it has been placed but you are free to return the order within 28 days of receiving it. If in doubt it is best to contact the customer service team to discuss your individual order and the options available.
What is the payment method?
Woodhouse Clothing accepts Visa Debit, Visa, Master Card, Maestro, and American Express.