WHAT IS THE PAYMENT METHOD?
Your Smile Direct accepts Visa, Master Card, and American Express.
WHAT ABOUT IMPORT DUTIES?
Import taxes depend on the country you reside in. These should be paid by you if necessary.
HOW LONG DOES THE SHIPPING TAKE?
You will receive your Home Smile Kit within 7-10 days of ordering.
WHAT HAPPENS IF MY HOME SMILE KIT DOESN’T ARRIVE?
Make sure to check your tracking number provided at purchase
HOW LONG IS THE TYPICAL TREATMENT PROCESS?
The typical treatment length for YourSmileDirect invisible aligners is around 5 months. The typical YourSmileDirect member will receive a series of 5 invisible aligners that need to be changed every 3 weeks or so. Some patients will receive slightly more or fewer aligners. This depends on the degree of teeth straightening required.
HOW LONG DOES IT TAKE FOR ALIGNERS TO ARRIVE?
It takes approximately 4 weeks for aligners from the date of signing the treatment plan and making your payment.
WHAT IS YOUR RETURN POLICY?
You can return your home smile kit to Your Smile Direct up to but not after 14 days of receipt of your order. Please note items must be returned within this time-frame only and be in a saleable condition. This means returning the item to us in its original condition, sealed, unused, and in its original packaging. Please note for legal reasons cosmetic products can only be returned if all seals and packaging are unbroken. Once they have received the returned Home Smile Kit they will consider the condition of the goods being returned before authorizing refunds. This assessment can generally take between 3-5 business days upon receipt in our offices, but please understand this can take longer during office closures due to holiday periods.