YourSurprise Discount Codes

YourSurprise accepts VISA, Mastercard, American Express, Maestro and PayPal.

YourSurprise delivers worldwide.

If your order status is 'Awaiting payment', you can request a change to both your design and the delivery address. Contact their Customer Service department by phone to request a change to your order. You can find your order status by logging into your MySurprise account and clicking on your current orders. If the order status is 'in production, it is no longer possible to make any changes to your design.

Your order can only be cancelled if payment has not yet been completed. Check your order status in your MySurprise account. If your order status is 'in production' or 'shipped', this means that the order has been made and cannot be cancelled. If you wish to cancel an order, please do so by phone, so that they can make the necessary changes to the order status for you immediately.

Oh dear, what a shame that your gift has been damaged while being shipped to you. Please contact their Customer Service department, so that they can determine what has happened and offer a fitting solution. If you are contacting them through email, it can be helpful to add a photo of the damage and your order number.

As your gift is made using your personalisation, it is therefore specific to you and cannot be exchanged or returned. If you are unhappy with the gift, please contact customer service and they will look into a fitting solution.

What a shame that your order has arrived incomplete. YourSurprise often divide large orders into several shipments; if this is the case, you will see several tracking links in your shipping confirmation email. This allows you to check where each part of your order is. If your order has been shipped in one parcel and you find something is missing, please contact their Customer Service department.