What is the payment method?
Zeesea accepts VISA, Mastercard, American Express, and PayPal.
What is the order processing?
The processing time of an order usually takes 1-3 business days. The work at this time includes quality inspection, packaging, paperwork, etc. Processing time does not include weekends or holidays, and the order processing order is determined by the acceptance time.
How can I track my order?
When the ship, you will receive a shipping confirmation email. Most of their orders are shipped within 1-3 business days of placing an order. The email will contain the shipment details, your tracking number. You can click the tracking number near the bottom of the email. Enter your tracking number at https://www.trackingmore.com/ to track the status of your order.
What is the refund policy?
Zeesea guarantees to return if you are not satisfied with your purchase for your reasons. If there is a return request after receiving the goods, you can apply for return within 7 days from the date of receipt, but the following conditions must be met:
* The original packaging of the returned product has not been opened or used;
* The returned goods must be the same as the original box packaging at the time of receipt;
In the event of the above, they will refund the corresponding payment in 2 days, but the customer is responsible for return shipping fee generated by the return.
While they do everything we can to prevent this, sometimes an item can be damaged in transit. If you receive a damaged or defective product, you must report this within 2 days of delivery or receipt of the order in person. Please contact their Customer Service Team at [email protected] and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. If the product is deemed defective, Zeesea will replace the product and sent to you at no additional charge in 2 days.
If you have any questions, please contact their Customer Service Team at [email protected] for further help. Zeesea will do their very best to help you.