What payment methods do you accept?
Zipvit accepts VISA, Mastercard, Maestro and Sage Pay.
Where do you deliver to?
Shipping is available all over in Europe.
How much does shipping cost?
Zipvit shipping prices to Europe are amongst the lowest available. On gross order weights of below 2kg, the shipping cost will be charged at £5.50 per order (please allow 21 days for delivery)
Can I track my order?
You will receive an email from them to confirm that your order has been shipped. This will have the tracking number if you have selected courier service, and link to the carrier’s website so that you can track your parcel online.
UK mainland deliveries using their free or paid standard shipping cannot be tracked. You will receive your order 2-3 days after you have received an email from them confirming your parcel has been shipped.
Can I cancel my order?
You have the right to cancel your order for any item purchased and claim a full refund. To cancel your order, you must notify them within twenty-eight (28) working days of the day of delivery.
What is your return policy?
You must notify them within twenty-eight (28) working days following the day of delivery. The goods must be returned in an unused and re-saleable condition twenty-eight (28) working days after cancelling your order. Products cannot be returned if the security seal has been broken.
You do not have to pay the postage charge for returning products for a refund within the time-scale detailed above, use their FREEPOST address. Write on your return package:-
The Towers Business Park
Rugeley WS15 1BR
When will I receive my refund?
If a refund has been requested, your credit or debit card used to place the order will automatically be refunded upon them processing your return. Zipvit aim to do this within 14 days of you sending back your items, but it will depend on how quickly they receive them.