Updated 10th January 2025
93 Ratings. Average 4.5 out of 5 stars
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Here are some great tips & tricks for extra savings at Air & Grace:
Air & Grace accepts VISA, Mastercard, American Express, Discover Card, Diners Club, Maestro, Shop Pay, Google Pay, Apple Pay and PayPal.
They use DPD Local, and you can track your order through the confirmation of dispatch email. When you place your order, they ask for your mobile phone number so you receive delivery notifications, although you would also receive email updates too.
International orders Orders to countries outside of the UK can track your delivery here https://web.global-e.com/order/track/.
You can amend your delivery details up to the point of delivery on the day. You can request the driver to leave your parcel in a safe place, deliver to a neighbour, deliver on a different day, to a nearby DPD shop, etc.
If you choose to deliver to a DPD shop, the collection would not be available on the same day.
Also, please note that if you choose to request delivery to a safe place(eg, front porch, etc) then you accept liability should the parcel go missing once left by the courier. A photo will be taken of the parcel in the area you have chosen the parcel to be left by the driver.
Within a few minutes of placing your order, you should receive an order confirmation email. Please ensure your email address is correct when inputting as this will be also used by their courier to update you on your delivery. Check your spam/junk folder in case it pops in there.
Their shoes are designed to transcend seasonal fast fashion fads. They believe true style does not expire, they are shoes you can wear again and again. Learn more about what they are doing to ensure they are as sustainable as possible https://airandgracelondon.com/pages/sustainability.
Full information about returns and exchanges is available here.
You have 20 days from receiving your shoes to request a returns label, and you then have a further 8 days to return them (a total of 28 days from receipt).
Once your return has been received by their warehouse, the returns team need to quality check the shoes, repack, and restock before compiling a returns report. They do ask for up to 10 working days from receipt of your shoes at the warehouse to process your return.
Once your order is refunded/exchanged, you will receive an email to confirm this. Please allow up to 7 working days for the refund to appear in your account, although this time can vary depending on your bank.
Phone
+44 20 3995 4713
hello@airandgracelondon.com
Address
Teviot House, 186-192 High Road, Ilford, Essex IG1 1LR
Their creator Claire became increasingly upset with the notion that comfort and style couldn't coexist after working in the footwear industry for 20 years. She so took a risk and founded Air & Grace. They operate as a small group of professionals in their London studio, pouring their hearts and souls into every pair of shoes they make.
They are not drawn to fads rapidly. What matters to them is buying fewer things and making better choices. Because of this, each shoe they make draws inspiration from real life and is made to be worn throughout the year. It typically takes them around a year from the conception of an idea to the production of a new design.
About Air & Grace Homepage
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https://airandgracelondon.com/
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