What payment methods can I use to pay my order?
ASUS accepts VISA, Mastercard, American Express and PayPal.
Do you ship Worldwide?
ASUS ship to a limited number of countries.
Can I make changes to my order?
Most orders are transmitted almost immediately to their warehouse, where they’re processed and shipped out. So they suggest customers cancel the order and place the new order to prevent error.
If your order has already been transmitted to their warehouse for shipping, you will not have the option to cancel the order and it will ship as is.
What should I do if my shipment is lost or delayed?
Please notify the carrier and call them within 2 business days at toll-free at 855-755-2787, Monday - Friday, 6 a.m.-6 p.m. PST, and they will initiate a thorough search of your shipment with the carrier.
What should I do if my shipment is missing an item(s)?
Please notify the carrier and call them within 2 business days at toll-free at 855-755-2787, Monday - Friday, 6 a.m.-6 p.m. PST to report an incomplete shipment, and they will check the status of your missing items.
They apologize for any inconvenience this may have caused. They do everything they can to ensure that your experience at store.asus.com/us makes your life just a little easier, and will do everything they can to remedy the situation as soon as possible
How do I return a product?
To return a product you will need to request RMA (return merchandise authorization) number by:
* log in to my account -> go into order detail -> checked the item you are returning and the system will generate return instruction.
* Call ASUS Customer service at 1-855-755-2787 to submit the return request.
ASUS recommends the customer to return orders with tracking and signature service. Please note that the order can only request an RMA number within 30 days from the order date.