What if I want to return my order?
If you’ve shopped online, just call their Internet Team on 0333 010 2352 before delivery takes place or within 14 days of receiving your order to arrange a collection or exchange. Please bear in mind there’s a charge of up to £159 for this service, (accessories are charged at £9.95 depending on the size of the item) https://www.barkerandstonehouse.co.uk/delivery/ Alternatively, you can drop off at one of their collection points and they’ll take it from there. All they ask is that whatever you return is in the same condition you received it.
It’s a little different for in-store orders so be sure to check with your local branch about cancellation and returns. Get in touch with your local showroom team who’ll be happy to help.
What if my order is damaged?
They always recommend that you inspect your order as soon as it arrives in your home. If you notice anything wrong that let your delivery team know right away. If you only notice something, later on, note it down on your delivery note and call as soon as possible on 0333 010 2352.
Do you offer Interest-free credit?
Yes, they do. You can spread the cost on any order worth £675 or more in fixed monthly payments, without paying any extra in interest. It’s a great way of getting the furniture you want without the wait.
Is there a deposit to pay?
They do ask for a deposit but only 25% of the value of your order is payable by Credit or Debit card, whichever best suits you.
Do you deliver outside the UK?
Currently, they don’t deliver overseas, what they can do is deliver to any UK mainland port for you to make your own shipping arrangements. However, they do work closely with a reputable overseas logistics company that is able to look after this on your behalf. For further details please email them at webenquiries@barkerandstonehouse.co.uk
Do I have to wait all day for the delivery?
No, you don’t. They know you’ve got more important things to do. That’s why they send you a text with a two-hour delivery slot, so you can get on with the rest of your day. Just remember to provide them with the mobile number you use the most with your order details.
