What is the payment method?
Benetton accepts VISA, Mastercard, American Express, Diners Club, Maestro; Discover, JCB and PayPal.
Where does Benetton ship?
Benetton ships within the country.
What happens if no-one is available at delivery?
As the courier will request a signature, it’s important to choose an address where you or someone else will be available during office hours (for example at a concierge or office address).
If no-one is available to receive the order, the courier will leave a note with a contact number. If you need any help organising the delivery, please don’t hesitate to contact their Customer Care.
Where can I find detailed information on items and size?
For each product, you will find a detailed description of the style and materials, as well as wash and care information. You will also find a link to their Size Guide, in order to check the conversion of the Italian size to your local size system.
How can I check the status of my order?
You can check the status of your order at any time on the Order Status page: simply enter the email address you used for the purchase and your order number. If you are a registered customer, you can also check your order from your account: log in and enter the ‘Orders’ section to get all the information.
When your order is shipped, they will send you an email with the tracking number and the link to the courier’s website, where you can see the delivery information.
When and how will I receive my refund?
All returned items will be refunded through the payment method you chose for your order. The refund will correspond to the final price you paid for the item.
They are committed to ensuring your refund is processed as quickly as possible. Once the products arrive at their warehouse, they will take up to a maximum of 5 working days to check that all return conditions have been met. Accepted returns will be refunded shortly after. They will keep you updated throughout this process by email.
Please consider the time necessary for the credit to show on your account may vary according to banking procedures and to the payment method, you chose.