How much is delivery?
It all depends on how quickly you’d like your order and where it’s going to. They’ve put together a range of options to suit you – check out their delivery info.
I’m buying a gift, can it be sent straight to someone else?
Absolutely. Simply click on ‘add a new address’ at the delivery page during checkout and type in their details. If you want to send your item gift-wrapped, they can take care of that too! The gift will be beautifully wrapped in their premium quality wrapping paper and will be accompanied by a card with your gift message printed inside.
Which payment methods can I use?
You can pay with your credit or debit card, PayPal, or Toby Tiger gift vouchers as part or full payment. Sorry, they don’t accept American Express. If you have any problems or questions about payment, email them at [email protected]
and they’ll sort it out.
How do I return an item?
They offer no-fuss returns because they know that sometimes you’ll need to send something back to them. They won’t hold it against you! Head on over to their dedicated page to follow their easy returns process.
Can I exchange?
If you need to exchange something for, say, a different size, the best thing to do is to buy the item again and return the original one to them in the same ways they’ve listed.
What to do if I receive a faulty item?
Please let them know if something’s gone wrong. It’s rare but it can happen from time to time. Please email them at [email protected]
and tell them the problem. They’ll then be in touch to tell you how they’re going to fix it.