Bents Discount Code 2024

Payments can be made by VISA, Mastercard, Maestro, PayPal, Electron or Solo.

They deliver to Mainland UK (including the Scottish Highlands and Islands), Northern Ireland, the Isle of Wight, the Isle of Man, the Isles of Scilly and the Channel Islands. At present, they are unable to deliver overseas. They hope to introduce this service in near the future. In the meantime, if you wish to order from Bents for delivery outside of the United Kingdom, you must arrange your transport.

FREE* when you spend £50 or more on ALL below delivery options below.
* Excludes some items whereby delivery is not available due to the weight and fragility of the items e.g. Large Planters, Arches, Compost and other fragile items.

* Please note that to certain postcode areas, there may be an additional surcharge put forward by the carrier in addition to the usual fees. In such instances, where the price difference is significant, they would raise this with the purchaser before dispatch as they would require a payment of the price difference.

The dispatch time for each product is displayed during the checkout process. Most items are dispatched within 24 hours of placing your order and are delivered the next working day. However large items, such as furniture, can take between 3 and 5 days for delivery. Deliveries are made Monday to Friday excluding Bank Holidays.

Once your order is processed you will be sent an email informing you of your tracking number, this can be entered into the courier website and you will be able to see the progress of your delivery. If you experience any problems with tracking your order, please email shopping@bents.co.uk.

Most of their products are sourced and delivered from their warehouse. However, some of the products available to buy on their website are sourced from multiple suppliers. To enable them to successfully fulfil your order it may be necessary to deliver your order from separate fulfilment centres and in separate deliveries on different days. You will receive a notification if this applies to your order.

To cancel your order you should email them at shopping@bents.co.uk or phone them on 01942 266303 and if they have not already sent your order to you they will cancel it and refund any payment taken. If your order has already been sent you have the right to cancel your order within 28 days of delivery. You must take reasonable care of the goods while they are in your possession and you must not use them. They will only refund the purchase price when they have received the goods from you in an undamaged state. Returns will be at your cost unless there has been an error with your delivery or you have received damaged goods. The ability to cancel your order does not apply to goods which have been worn, washed or otherwise used. This does not affect your statutory rights.

If you discover the goods are faulty you must notify them within 7 days of the date of delivery or a reasonable period (if the defect was not readily apparent). They may inspect the goods, either by arranging to have the goods returned to them or asking you to email them a photo(s) of the damaged goods. If they agree with you that the goods are faulty and the fault was not caused by your neglect or misuse of the goods, they will, at your choice, replace, refund or repair (if possible) the faulty goods at no cost to you. They will refund any reasonable costs you prove that you have incurred in returning the faulty goods to them. They recommend that you keep postal and packaging receipts for this purpose.

If they send you incorrect goods you should notify them as soon as you discover the error and within a reasonable period. They will arrange for their courier to collect the goods from you or ask you to return the goods to them by post. The correct items will then be dispatched as soon as possible.

Your money will be refunded back onto your card as soon as they receive the goods. Refunds can take up to 10 working days to reach your account, this is dependant on the bank in question, this normally takes up to 5 working days. They will issue the refund to the card which was used to place the order. In some instances, it may be necessary for them to refund your money using a cheque if the authorisation on your card has expired or the card is no longer valid and if this is the case they will let you know.