What is the payment method?
Bioptimizers accepts VISA, Mastercard and American Express.
What if my items are missing from my order?
In the unlikely event of you not receiving your order within the times specified, please inform their customer services team by using the “Contact Us” form. They will then do everything possible to locate your order.
What if I received a faulty item?
Faulty goods may be returned within the first 30 day period from the date of purchase. After this period it will be under Bioptimizers discretion to repair or replace your product.
What is the Bioptimizers return policy?
You can return your order at any time for a refund within 14 days of the date purchased. The order/product (s) will need to be in ‘as new’ and ‘full working condition’ for a refund to be processed. If you would like to cancel your order at any time please let them know as soon as possible. If your item has been dispatched it you will need to return the product in full working condition before your refund is processed.
When will be my refund to be processed?
Please allow 5-7 working days for your refund to be processed after they have received your order into their warehouse. Please allow a few days after this for the refund to show in your bank account. If for some reason, you have not received the agreed refund after 10 working days, please contact Bioptimizers customer services team using the “Contact Us” form.
