What is the payment method?
TCA accepts VISA, Mastercard, American Express and PayPal.
Can I amend my order or delivery method/address?
Your order is sent to their delivery centre automatically and dispatched rapidly to ensure the fastest delivery. For this reason, it can be difficult to amend orders once you have checked out. However, they will always move quickly to help out. Please email them at [email protected]
and they will do their best to help.
When will my order arrive?
Free standard delivery takes 2-3 working days for any address within the UK. Working days do not include Saturday, Sunday or bank holidays. TCA also offer Guaranteed Next Working Day Delivery. If you choose this service and your order is placed before 2 pm, TCA will deliver your parcel on the next working day. If your order is late, please let them know by emailing [email protected]
Who will be delivering my parcel?
For UK addresses, your order will be delivered by either Royal Mail or Hermes, depending on the size of the parcel. They will inform you of the courier and tracking information (where available) upon dispatch of your order. For addresses outside of the UK, your parcel will be delivered by your local postal service.
What is your returns policy?
TCA offer a 365 day no quibble return policy, and can accept any item back for a full refund or exchange. Please note that to be able to return an item, it must be unused in as-sold condition. They also ask that the item is sent back to them in the original packaging, with all the tags still on.