Box Broadbrand Discount Codes

Box Broadbrand accepts all major debit and credit cards.

In most cases, yes. The router that they provide outputs a regular telephone port and most existing corded or cordless handsets will work fine with this. It is important to note that once switched to them, any existing telephone sockets that you may have around your home will no longer function. This is why they recommend the use of a cordless phone system so that you can place the main base unit next to your router and place secondary cordless handsets where you need them. You may be able to have your existing telephone cabling re-wired to be fed from their router if preferred but this is not a function that their engineers offer. The only technical limitation that they have seen is that some handsets are unable to recognise how Caller ID is transmitted over a digital line, namely B&O and some older Panasonic cordless phones, however, they can still make and receive calls just fine.

Unlike traditional internet providers, they do not rely on a telephone cable in order to provide your broadband so for this reason their telephone service is optional. This allows you some flexibility in taking their service particularly if you are still in a contract period with your existing provider and wish to run both services side-by-side for a while to avoid early termination fees. Also due to the nature of the installation service, they always want to ensure that it is complete and operational before taking over your existing telephone service. This is why when they are transferring your existing telephone number they will apply for this transfer once your broadband is already live and the process takes between 2-3 weeks which includes the necessary notice period with your existing provider. As part of this process, they need you to provide them with your most recent telephone bill (which must show your name, address, and telephone number on it) as proof that the number is yours to transfer. In order to transfer your number, you must not cancel your existing telephone service, as doing so will cause you to lose your number. Your existing service will terminate automatically once the number is transferred to them.

In most cases, you can. They support transferring numbers from all major UK providers and also many smaller or specialist providers too. There are a few exceptions though: If you currently have Redcare security monitoring on your line, they will not be able to transfer the number straight away. In this case, you should speak to your security provider and ask them to switch your alarm to “GSM” or “Wifi” comms. Whilst it will not prevent them from transferring your number, please note the following: Traditional fax machines are not supported by their telephone service. They can however offer sending/receiving of fax via email (this will require a dedicated fax number and can’t be shared with your main telephone number. They can provide a second number at no cost for this purpose if necessary). Other non-telephone devices which connect to your telephone line such as nurse-call pendants, electric gate intercoms, and older Sky boxes are usually not supported but please check with your supplier of such equipment.

They use a payment processor called GoCardless to process their direct debit payments. If you need to add your details for the first time or need to change them, please use the following link to do so: Setup My Direct Debit