WHAT IS THE PAYMENT METHOD?
Chi Chi London accepts Visa, Master Card, PayPal, Visa, and Maestro.
DO YOU SHIP INTERNATIONALLY?
Yes. They ship Internationally.
HOW DO I KNOW MY ORDER HAS BEEN PLACED?
Once your order has been placed you will receive a confirmation message by email. This will contain your order number, delivery details, items ordered, and the shipping method.
CAN I AMEND MY ORDER?
To ensure efficient shipping of your order they aim to have the parcel dispatched as quickly as possible. Unfortunately, this does mean that once you have confirmed your order you will not be able to make amendments to the order. They are also unable to add coupon codes to orders once they have been placed.
HOW DO I RETURN AN ITEM?
They promise to refund or exchange any item that you are not completely satisfied with when you return the item(s) to them in a saleable condition by post within 28 days of receipt of delivery. When returning items all tags must be in place and unworn as new. These returns do not apply to pierced jewellery or swimwear if the hygiene seal has been removed.
They promise to refund or exchange (UK customers only) any item that you are not completely satisfied with when you return the item(s) to them in a saleable condition by post within 28 days of receipt of delivery. When returning items all tags must be in place and unworn as new. Please be aware that if any tags or labels are removed from the item(s) they will not be able to offer a refund or exchange. Refunds can take up to 30 working days to process from the receipt of the item into our warehouse. Refunds can only be issued via the original payment method.
Send your return via an insured, traceable method, using the pre-printed address label on the front of the delivery note. Please mark your package clearly as Returned Goods to avoid any delay at customs. They are not able to offer an exchange on returned items and all returned items will be refunded once they have been received and processed by their warehouse team. If you need a different size or colour of an item you will need to place a new order. Please do be aware that return postage will be at the customer’s expense.