Can I get a refund?
Yes, you can return products purchased on the Clarins website within 30 days of receipt, you need to complete the returns form and send your order back to the returns address :
Clarins.com returns department
Westex Ltd (E Commerce)
Unit 1 Temple House
Phone Number: 01279 774 215
Is there a loyalty scheme?
Yes, when you register for Clarins loyalty scheme you’ll get 1 point for every £1 you spend. You’ll receive 15 points to get you started, which is the equivalent to a £15 spend, and once you’ve collected 120 points you’ll receive a £15 gift voucher to spend on your next order.
What is the cost of the delivery?
The cost depends upon the delivery system:
Delivery is free for orders of £50 or more and for orders of less than £50 standard delivery costs £3.95
Express Next Day delivery costs £5.95 need to place an order by 2 pm Monday to Friday.
Saturday and Sunday delivery cost £8.50 need place an order by 2 pm Friday.
Saturday delivery by 12.30 cost £9.99 needs to place an order by 2 pm Friday.
Sunday delivery by 12,30 cost £10.99need to place an order by 4 pm Friday.
How do I place an order online?
You need to add the products you want to buy by clicking on ‘Add to Bag’ then click on the “View my Bag” link to begin the order process. The site will guide you through the necessary steps. section.
How do I pay for my order?
Clarins accepts payment via Visa, MasterCard, Maestro, and American Express. Please be aware that to use 3D Secure for payments.