David Shuttle UK Cyber Monday Voucher Codes & Discounts December 2020

If you wish to return an item to them for either an exchange or a refund, you have 14 days from receipt of the delivery to get it back to them. Please note that worn or used products will not be accepted unless faulty. Please note, there are some restrictions to the services above:
*Pierced Earrings - Due to Health & Safety regulations, they cannot accept returns of pierced earrings.
*Handmade Products - Many of the items available for sale on this website are classed as ‘handmade’. As such, each item is unique and different from the next; these variances do not constitute faulty goods and as such will not be covered by their free collection service.
*Special Order Items - If they have specially ordered your items in from a supplier for you, they are unable to offer a refund. However, should you order incorrect items and would like to exchange them, this can be arranged, but the cost of this process must be borne by you. They can advise these costs prior to ordering.
*Gift Wrapped Items - They cannot issue a refund for any gift wrapping charges.
*Swarovski Watches - They are unable to accept returns of Swarovski Watches unless they are returned with the watch instructions
Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the product’s packaging (e.g. branding box ) as if tampered with in any way, they can no longer accept the return. Customers are responsible for the cost of returning item(s), and for your parcel until it arrives at David Shuttle. Please allow 3-5 working days once the goods have reached them, to give them time to process your returns. Any returns received after 14 days, can no longer be processed.
If incorrect, damaged or faulty goods have been delivered to you, they will arrange for a courier to collect them from you at a convenient time at their cost, and issue you with a replacement or refund. Please notify them of any faults within 48 hours of delivery. In most cases, they will require a photograph to process a replacement or reimbursement.
Send to:
David Shuttle Returns, No 9 The Broadway, Penn Road, Buckinghamshire, UK, HP9 2PD
Tel: 01494677665
Mon - Fri: 9am – 5:30pm
Sat/Sun/Bank Holidays - Closed
Shipping & Handling - Customers are accountable for return shipping charges. They suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive at their address.

When you buy directly with David Shuttle, you have rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify them in writing of your wish to return an item within 14 working days of receiving it, they will refund you for the purchase price and any delivery charges at the standard price. Please make sure you take reasonable care of the item while it is in your possession, and that it is returned to them unused. If the product returned is not in fully resalable condition or the packaging is damaged, they reserve the right to refuse a refund of the item, or deduct a percentage of the original selling price from the refund amount.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
*The original account no longer exists
*The original account details have expired
**The recipient requires a credit
*In order for us to process your return or refund effectively, please contact them by any of the methods below:
*Phone: 01494 677665 (Monday - Friday: 09:00 - 17:30 GMT/BST)
*E-mail: [email protected]
Please note, if you have earned any Loyalty Points from your order, these will be deducted from your account when the refund is processed.

If your item becomes defective within 30 days of purchase, they will provide a replacement or a full refund. If outside this period, please refer to the manufacturer’s warranty or contact them on the links below.
*Phone: 01494 677665 - ext 1
*E-mail: [email protected]