How can I return my order?
If for any reason you are not completely satisfied with your purchase, you can cancel your order within 30 days of receiving your goods. You must notify Denby within 30 days of receipt by one of the following means: in writing to Consumer Services, Denby Retail Ltd, Denby, Derbyshire, DE5 8NX, by email to [email protected]
or by telephone on +44 (0)1773 740899. They will then advise you on how to return the goods so that they reach them speedily and safely. They would ask that you take good care of the goods whilst in your possession, that they are unused and returned to them with barcodes still attached and in the original packaging. If you wish to return goods then you will be required to pay the return delivery charges, as they will only refund the original payment for the goods and the associated delivery charge. If any goods are received in a faulty condition then please contact their Consumer Services team on +44(0)1773 740899 to discuss return options. If you do cancel your order but do not return the goods, they may arrange to collect them from you at your cost. Your refund will be processed as soon as possible and within 30 days of the order cancellation at the latest. These conditions do not affect your statutory rights as a UK consumer.
Which European destinations do you ship to?
They are pleased to ship to the following European Destinations; Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, France, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain.
What is the payment method?
Denby accepts Visa, MasterCard, American Express, and PayPal.
Can I buy replacement lids from Denby?
They are happy to sell replacement lids for any current Denby Stoneware item. Although lids are not available to purchase through their online store, their customer services team will be happy to confirm prices and availability and take your order on 01773 740899. Unfortunately, they are unable to supply lids for their Cast Iron items.
How long will a pattern be available for and how will I know if the pattern I collect is to be discontinued?
Denby gives its customers one years notice of discontinuation on selected patterns within The Denby for Life Promise - register your details and the Denby pattern you collect with them and they will tell you, 12 months in advance, of any plans to stop making it. For the full list of patterns that are included, please see the Registration Page. The Denby Promise offers many other benefits - please see the Denby Promise page for details.