What is the payment method?
England Store accepts VISA, Mastercard, American Express, Maestro, JCB, and PayPal.
Can I change my order?
If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because they start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.
Can I pay sales tax?
For any customer purchasing adult clothing and souvenirs inside the European Union, VAT is included at the standard UK rate of 20%. Children’s clothing is exempt from VAT in the UK and is therefore charged at 0% thus no tax is added in the price quoted by England Store at England Store for any customers purchasing outside the European Union all purchasers are exempt of UK VAT. Products are shown inclusive of VAT, but this will be recalculated when you purchase your goods.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. England Store have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and they advise you to contact your local customs office for further information.
Please note that the order process of the England Store at englandstore.com is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section ‘Your Security’. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.
By proceeding through the checkout process you are making an offer to purchase goods which, if accepted by them, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes their acceptance of your order. A binding contract will exist from the moment of despatch of goods.
England Store will notify you by email as soon as possible to acknowledge that they have received and are processing your order. The duration of our contract with you will start from when they despatch the products, until the last day of your right to cancel.
What is sizing guidelines?
Their Size Chart is featured on all of their products.
Once you have found the item you are looking for, you will see the Sizing Chart icon just below the product description.
Simply click the Sizing Chart icon and review the sizing listed in the pop-up.
Please note: England Store only display items that are in stock and available to be shipped (except when shipped from the manufacturer). If it’s not on the site, it’s not currently in stock. England Store can’t accept orders for items that are out of stock.
All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, that size will be greyed out. England Store are constantly adding new products daily and work hard to ensure their website has the most updated inventory. Please continue to review their online catalogue for any updates.
If the item you order doesn’t work out, you can absolutely return it. Please refer to their Returns Policy for more information.
How do I return an item?
Visit their Returns Portal and follow the instructions provided. Please have your Order Number and Postal Code ready to complete this process. This was sent to you in your Order Confirmation email.
Once you have completed the return steps on screen, select your return method and download the returns label provided.
Attach the provided label to your return package and drop it off at the nearest drop off point.
Once your package begins transit you will be able to track the progress of your return via the Returns Portal. As a reminder, it can take up to 14 working days for your refund to be processed.
What is the return policy?
Their Return Process is simple. You can return your merchandise up to 90 days from the date of despatch of your package.
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once this is completed.
All return charges are the customer’s liability.
* DVDs, videos or PC & video games which have been opened, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if these items are received damaged or wrong.
* Personalised items are non-returnable. A refund will only be permitted if the garment is faulty, damaged or wrong. England Store accept no responsibility once a replica shirt or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future.
* England Store are unable to return any products which by reason of their nature cannot be returned (for example, underwear/swimwear due to hygiene reasons) or are likely to deteriorate or expire rapidly.