Make sure you have the correct order number and are using the correct email address that you originally placed your order with when returning your items through their portal.
Please make a note of your tracking number from the label before dispatching your item. You may need to provide this is if your parcel is delayed or lost in transit. It is your duty to take reasonable care of the goods and will be liable for any damage until the package is received into their warehouse. They are not responsible for any lost or missing packages returned to them by carrier or any other delivery services.
Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.
Once the return is received into their warehouse, they will begin to process the refund as soon as possible. Please allow up to 30 days for refund amount to appear in your account.
If you have any questions or concerns about your return, please contact their customer service concierge@rangersstore.co.uk along with your name and order number and one of their representatives will be more than happy to help.