Does Explorer Travel Insurance provide cover for pre-existing medical conditions?
Yes, they can cover a wide range of pre-existing medical conditions on their Platinum or Platinum Lite policies. Please call them on 0345 373 0253 for more information.
What happens if I need to cancel my trip due to ill health or injury?
You are covered up to the amount shown in the policy wording Schedule of Benefits for cancellation in the event of illness or injury. Please see their Claims Information page for more details.
Does your annual policy cover trips within the UK?
Yes, trips within the UK are covered provided that there is a minimum of three nights pre-booked accommodation.
Are we covered if we travel separately on a joint annual policy?
Yes, adults who appear on a joint annual policy are covered if they take a trip on their own. Please note that children must travel with at least one insured adult.
Does Explorer Travel Insurance provide cover for a cruise holiday?
Yes, they can cover cruise holidays. You must select the CruisePlus option during your quotation process. Alternatively, you can obtain cover for your cruise by clicking here or calling them on 0345 373 0253.
Do I need to take all my policy documents with me when I travel?
They always recommend that you take your full policy wording and schedule with you, which contains important information.
How many times can I travel on an Explorer Travel Insurance annual policy?
You can take an unlimited number of trips throughout the year on an annual policy.
Do your policies have a maximum age limit?
They can provide cover to customers on a single trip policy up to any age. Their maximum age for annual policies is 79 years of age. Backpacker policies are available to customers aged 44 years and below.
What is the maximum trip duration on my annual policy?
Their annual policies purchased online offer cover of the maximum trip duration of 31 days.
