Updated 1st December 2024
10 Ratings. Average 4 out of 5 stars
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Here are some great tips & tricks for extra savings at Factcool:
What is Factcool payment method?
Factcool accepts VISA, Mastercard, Maestro and GooglePay.
Do you ship Worldwide?
Unfortunately, they don't ship Worldwide. They only ship to a limited number of countries.
How can I find out the status of my order?
Prepare your order number and check its current status at a provided link.
If you are already registered with them, you can follow the order status in the history of your orders.
How can I return the goods?
Did the size or cut of the product not suit you? Never mind, you can return them the pieces, that don´t suit you, within 60 calendar days of receiving the package.
If you are wondering of returning the product, please fill out the return form, where you will find all the information regarding the return. After entering the order number and e-mail address, you will see the details of your order, where you need to select the goods you are sending back, as well as the reason for its return. Furthermore, it is necessary to fill in the account number in the IBAN form, to which you wish to send back the funds for the returned goods. If you have paid for your order by card, via GoPay payment gateway, they will refund you the money in the same form, via GoPay.
They will inform you by e-mail about the delivery of the returned goods and other information related to the return.
How many times is it possible to return the goods?
They do not provide a direct return and replacing of goods to other goods, but you can send them unsuitable products back, in the form of returning the goods. No later than 14 days after receiving the goods, they will send you the funds for the returned products back to your bank account and you can order a different size of the product or other goods.
Can I cancel my order?
Order cancellation is possible if the goods have not been packed, so far. You can email them your cancellation request at factcool-en@factcool.com, or you can call their customer support at 032/321 72 40.
By sending the order, you undertake to take it over. If the goods are not taken over, you will be asked to pay the costs connected with delivery. If you are interested in resending an unaccepted order, you will be charged a shipping fee, depending on your chosen shipping option.
Why I didn´t receive any order confirmation?
If you did not receive order confirmation, it is possible you fill in your e-mail address incorrectly. Alternatively, the message could be classified as spam or advertising. Please check these folders in your inbox.
If you still can´t find the order confirmation, do not hesitate to contact their customer support by e-mail at factcool-en@factcool.com or by phone at 032/321 72 40. They will be glad to send you the order confirmation additionally.
Phone
+3726346440
factcool-en@factcool.com
Factcool is a platform which has been providing services for many brands of clothing, footwear, fashion, and sports accessories. They are a network of international internet shops focused on the fashion industry. You can contact Factcool local customer support which will always be ready to help you. Factcool seeks opportunities and takes action immediately.
Factcool is one of the leading company that provides best and quality products to their costumers. They are an e-shop that offers men's, women's, and children's clothing, shoes, and accessories at very competitive prices. Factcool is constantly looking for new markets where they can bring their enthusiasm and dedication for what they create.
About Factcool Sales
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https://en.factcool.com/
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