What is Fioboc payment method?
Fioboc accepts all major Credit and Debit Cards.
Where does Fioboc ship?
Fioboc ships within countries provided during checkout.
What is the status of my order?
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check your order status. You can also go to your account page to check your order status.
Can I change my order?
If the item is not shipped out, you can contact their customer service to modify your order information by emailing: service@fioboc.com.
If the item is already shipped out, there is no access to change the product or modify the order information.
What can I do if I receive a broken / wrong itemοΌ
If you received the damaged product, please follow the steps below to cooperate with them to solve the problem:
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Please click the Contact them page to submit the application form, at the same time, please provide the image or video of the product that you receive for them to confirm the problem.
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They will give you a satisfactory solution within 24-48 business hours except for holidays or weekends; In case of holidays or weekends, it will be delayed 1 - 2 working days.
What is your return policy?
At Fioboc, they take every customer seriously and are committed to resolving their issues to their satisfaction. All of their items undergo strict quality control checks before being sent out to their customers.
If you have an issue or are not satisfied with your purchase, please contact them directly, and they will offer you solutions according to your case. They will confirm whether you need to return the item(s) and which address you should return it.