Updated 1st December 2024
300 Ratings. Average 4.5 out of 5 stars
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What payment methods does Keen Gardener accept?
Keen Gardener accepts VISA, Mastercard, Maestro, American Express, Sage Pay, and PayPal.
Where does Keen Gardener ship?
Keen Gardener ships only in the UK.
When will my order dispatched?
They attempt to dispatch goods the same day your order is received, this may only be possible if the order is received before 2.00 pm, except for items where a longer delivery is quoted or is coming directly from the manufacturer.
My order has not arrived. What do I do?
Most of their orders are sent out on a next working day service if ordered before 2 pm unless a longer delivery time is stated, however, on occasions some orders may take longer to arrive more specifically items posted via Royal Mail. They are unable to be held responsible if an item has gone missing after the delivery company has followed specific instructions to leave your delivery in an insecure location. If your order has not arrived and you entered a valid email address at the point of purchase and received your order confirmation from them then if your item has been sent via courier you will have been sent an email from their courier with tracking information, please check your tracking details on www.dpd.co.uk to find an update on your order, if your tracking information indicates a problem then please contact DPD directly to arrange redelivery. If you have not received tracking information then your order will have been sent via Royal Mail or will be getting delivered directly from the manufacturer, for items sent via Royal Mail please allow up to 14 days before reporting a delivery that has not arrived at them. If after 14 days your order has still not arrived and you have not been notified by them of a delay in dispatching your order please contact them via an online contact form so that they can resolve this issue.
How long before a refund shows on my card?
All refunds can only be applied back onto the card that was used to purchase your order; refunds are processed once all of the criteria found on this page relating to the reason for a refund have been met. Please note from the point where a refund is processed by their team it can take up to 5 working days to show up on your bank account statement.
I wish to cancel my order but have not yet received it?
If you wish to cancel an order for an item you have not yet received then please advise them of this as soon as possible via phone or by using their online contact form; contacting them by phone in this situation is recommended as items that have been despatched by them are treated as received unless deliveries which require a signature are refused, items that have been despatched which do not require a signature are classed as received at the point of despatch, for these items refer to the question above. They are unable to process a refund for items that have been despatched until the item has come back to them. They always recommend that customers returning items keep proof of postage in case any items are lost in the post, if proof of postage is not provided then they are unable to claim off the insurance and they would be unable to process claims that were lost in the post. Please note that orders placed for greenhouses and garden buildings can be subject to a cancellation fee by the manufacturer as these are made to order. Please note they reserve the right to cover their delivery charges for items canceled after despatch and this will be deducted from your refund.
You have sent me an incorrect item. What do I do?
If you believe that the item you have been sent is not the correct item which you ordered then please contact them immediately by using their online contact form within 14 days of receipt of your order, you may be required to provide a digital photograph.
Phone
+44 01789 763 336
info@keengardener.co.uk
Keen Gardener is an independent family-run retailer stocking over 90 of the top brands in the garden, outdoor, leisure, and barbecue markets; selling over 6,500 products over the internet and delivering all over the UK, Ireland, and Europe. Keen Gardener is fully ready to make you satisfied through their products.
Keen Gardener is always looking at ways to improve their service. Keen Gardener is focused on providing all of their customers with a wide range of high-quality outdoor products which are reliable and long-lasting and come with great warranties to back up the quality of the product.
About Keen Gardener Homepage
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