What is the payment method?
Costway accepts VISA, Mastercard, American Express, Discover Card, JCB and PayPal.
Where do you deliver?
Costway delivers Worldwide.
What shipping methods do you offer?
They use UPS ground, UPS sure post, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
What if I have received a damaged order?
Please send the photos of any damaged item to the valid order information. Their customer service team will respond to you within 24 hours and help you resolve any problems.
Can I cancel the order?
Within the 24 hours that the order is placed, you could contact customer service via e-mail to cancel the order. After you get cancellation confirmation from the customer service, the full refund shall arrive in two business days. After 24 hours, and tracking number should already be made, which means the order is all ready to be shipped in Carrier station. Order cancellation will not be allowed. If you insist to cancel it, please email them. They will contact the carrier such as Yodel, UK Mail to do recall. The carrier will charge you $18.15 for recall and we will also charge you the shipping cost that they bear. After the item returned to the warehouse, they will issue the refund deducting the relevant fees.
What is your return policy?
All of their items come with a 90-day return policy. They ensure that all of their items are brand new and in excellent condition prior to shipping. In the event that you receive an item that does not conform to those standards, please contact them via Costway messages. All returns must be in original new condition, as received and should be shipped with delivery confirmation. If you cannot find the answer to your questions about their Return Policies on this page, please feel free to visit their Contact them page for customer service assistance.