What is the paying method?
Laptop Outlet accepts VISA, Mastercard, Maestro, American Express and PayPal.
Does Laptop Outlet ships Worldwide?
No, Laptop Outlet ships only in the UK.
When can I expect my delivery?
All orders should be delivered in the expected delivery window as specified on the delivery option when selecting during the checkout process. They may send items individually, so if you have ordered more than one item from them it is possible you may receive them on different days.
How can I track my order?
All orders are dispatched with the use of a courier service where you can track your parcel directly from the courier website. In order to do this, please use the tracking number provided via email and enter this onto the track your parcel option on the courier website.
What should I do if my item is faulty?
You need to inform them as soon as possible if you find that your item has developed a fault. Faulty items are any products that they supply to you which do not conform to the contract. The following are not classed as faulty items:
Any items that fail due to normal wear and tear, accident, wilful damage, failure to follow instructions, negligence by you or a third party, use otherwise than in accordance with their intended use, or any modification or maintenance carried out without the prior approval of Laptop Outlet or the manufacturer.
In the first instance, they will attempt to rectify the fault promptly. Failing that, a replacement of a similar-aged product will be offered. In some instances when this is not possible a partial or full refund will be offered depending on circumstances.
(Dedicated support numbers for most brands offered by them)
In most cases, the manufacturer acts as their agent to repair your goods. For the quickest solution please contact the manufacturer first in the event of any issues.
What is the warranty policy?
All Laptop Outletproducts come with a standard 1-year warranty from the manufacturer unless otherwise specified on the product page (or otherwise in case of refurbished items for which please refer to details on the item page).
If your item has developed any fault that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear and it is still within the warranty period covered by the manufacturer, please contact the manufacturer.
Should you require assistance, you can email them at [email protected] and they can guide you through the process.
What is the returns processing times policy?
Once they receive your item back at their premises, it may take from up to 5 working days to process the return. This could be longer during peak times.
Please email them at [email protected] should you have any questions pertaining to your return.