Do I have to pay for a gift box?
No. All their jewellery is beautifully presented in their premium gift box with a polishing cloth and finished with a hand-tied ribbon, all as standard.
How do I personalise my own Necklace?
Go to any of their Personalised charm necklaces and you will be able to select you preferred chain length, add an additional letter charm and then add a personal message which we will print to ensure your gift is truly personal.
Can I change my shipping address after my order has been dispatched?
Unfortunately, they are unable to redirect your delivery once it has been dispatched. If however, you think you have made an error in your shipping address please contact them and if the item has not been dispatched they may be able to change the shipping address.
How will I know you received my order & when will payment be deducted?
An email confirmation will be sent once an order has been received. They will also receive your payment at this time. In the rare instance that the items you have ordered are not available, your order will be cancelled & refunded. An email will be sent informing you of the cancellation.
Can I return Earrings?
For hygiene reasons they cannot accept returns of earrings unless they are faulty.