Logs Direct Discount Codes

Logs Direct accepts payment through card and PayPal.

• Logs Direct, Brooklands Farm, Addington Road, Halton, LA2 6PG have a responsibility to supply you with goods that meet your consumer rights within 5 - 7 working days from date of order.

DELIVERY VEHICLE SIZE

• In order to enable them to operate nationwide delivery, they send all their goods via a third party pallet network. The delivery will be made using an 18 tonne vehicle which is roughly the size of a double decker bus.

Please note that topsoil and compost bags as well as dumpy and mammoth bags are delivered in the same manner and not on a crane mounted vehicle.

• A smaller 7.5t vehicle can be requested at the time of order however the use of such vehicles, is to make delivery to the kerbside of the property - NOT onto the property. (Please note that sometimes it will be a 12 tonne vehicle depending on vehicle availability. Please contact the office if you need to request a smaller vehicle.

Due to regulations from the Road Haulage Association (RHA), it is no longer possible to request 7.5 tonne vehicle for orders over 750kg. Orders which have requested 7.5t vehicle for larger orders will be sent a 18t vehicle.

• Please note, any LOGS BY POST order will be delivered within 24 hours of dispatch via DPD and not via a pallet.

Once your order has been processed, your goods will be to the nearest depot to your address or the address you have selected to deliver to. When the delivering depot receives your order they will call you to book in your delivery. You must provide a suitable daytime contact number at the time of ordering. Failure to do so could result in a delay in delivery. Please note, you will not receive a telephone call from the delivery depot if the order is booked in with a member of the team prior to dispatch.

The can re-cycle all your bags that you have had your logs in conjunction with one of their partners. It is really simple, all you need to do is pack up the packaging and then label up with the address below and take it to your local post office.

For Recycling Cliffe Packaging Ltd Unit 5 Apollo Park University Way Crewe Cheshire CW1 6HX

You have the right to cancel your order within 14 days without giving any reason under the consumer contract regulation 2013. This cancellation period will expire after 14 days. To exercise the right to cancel the order you must inform Logs Direct, Brooklands Farm, Addington Road, Halton, LA2 6PG by post or enquiries@logsdirect.co.uk. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the right to cancel before the cancellation period expires. Logs Direct do not bear the cost of returning cancelled orders which by their nature cannot be returned by post. The cost of this is £50 including VAT per pallet. You will then be reimbursed within 14 days of Logs Direct receiving the goods back.

You are able to cancel your order prior to shipping with no cost penalty being incurred.

If delivery is refused for any other reason than a charge for returning the goods will be made to the customer. THIS CHARGE IS £50.00 PER PALLET. A charge may be made for re-delivery if you fail to notify us at the time of order any access restrictions or issues that prevent them from delivering to your property.